Handing out your personal number
FaceTime means giving a stranger your cell. It's not on brand, it's not on Android, and it definitely isn't on the audit log.
Live visual support for any team
See exactly what they see. Live, in seconds.
Stop reading your personal number over the phone. Send a 6-character code or a single link, and your user shares their camera, screen, or files in one tap. For a live camera, there's nothing to install at all.
- Camera sharing needs no app
- Works on any phone or desktop
- Live in about ten seconds
Built for support, service, and field teams who are done with
FaceTime tag
"please install this app"
screen-share confusion
"can you describe what you see?"
The old way is painful
You just want to see the problem.
Every technician knows the feeling. If you could just look at the screen, the port, the error, the blinking light, you'd fix it in 30 seconds. Instead:
"Please download this app..."
App stores, permissions, accounts, updates. Half your users bail before they ever connect. The barrier kills the call.
Screen share shows the wrong thing
You don't need their desktop. You need the physical world: the router, the cable, the sticker with the serial number.
Fixing it blind
"Okay, what color is the light now?" Talking someone through hardware they can't describe is slow, frustrating, and error-prone.
How it works
Three steps. Zero friction.
From "I can't describe it" to "I can see it" in under a minute.
1
Share a code or link
Read out a 6-character code, or send a link by SMS, email, or QR. Whatever's already in your hand.
CodeLinkSMSEmailQR
2
They tap and point
It opens right in their phone's browser. One tap to allow the camera, nothing to install, no account to create.
Any browseriOS & AndroidOne tap
3
You see and guide
Live video on your console. Draw on their screen, freeze a frame, flip on their flashlight, and zoom into the detail.
Live videoAnnotateFreezeTorch
Everything on the call
A real toolkit, not just a video window.
Purpose-built for the moment a technician needs eyes on a problem.
App-free camera sharing
Live camera sharing runs entirely in the phone's browser. No app, no store, no update treadmill, just the fastest way to get eyes on a problem.
Draw on their screen
Circle the right button or port. They can draw back to point things out to you.
Freeze frame
Pause on the exact moment to read a serial number or study the detail together.
Remote flashlight and zoom
Light up a dark server closet and zoom into fine print, all from your side.
Snapshot and record
Capture a photo or record the session for the ticket, the knowledge base, or QA.
Connects anywhere
Smart NAT traversal with TURN relay keeps the stream alive on locked-down networks.
Multiple people, one code New
Loop in a colleague or a second site. Watch every camera at once, control each independently.
One code, many ways to help
Far more than a camera.
Start any kind of session from the same console and the same simple code. Pick the one that fits the problem in front of you.
Live camera No app
Your user shares their phone camera straight from the browser. Nothing to install, no account, live in about ten seconds. This is the one we're proud of.
Mobile screen share
See a phone's whole screen through the VisualSupport app for iOS and Android. Ideal for walking someone through an app or their settings.
Desktop screen share
Have a user share their computer screen from the browser, so you can see the error or the setting exactly as they do.
Remote control
With permission, take the keyboard and mouse and fix it yourself. Control sessions can be recorded and encrypted for compliance.
File transfer
Send and collect documents, photos, and files, with optional download passwords and end-to-end encryption.
Password & secret sharing
Hand over credentials through a one-time, auto-expiring secret instead of email or chat, with burn-on-read.
Log collection
Have the agent discover, collect, and tail log files from the user's machine, so you get the diagnostics without the back-and-forth.
One tool, every field
If your team needs eyes on-site, this is for you.
The barrier was never the industry, it was the friction. Anywhere someone needs to show a remote expert what they're looking at, a code and a tap is all it takes.
IT & help desk
See the error, the port, the blinking light. Resolve it on the first call instead of guessing.
Field service & repair
Guide an on-site worker or the customer through a fix, and avoid rolling a truck for the simple ones.
Insurance & claims
Run remote damage inspections for auto, property, and contents in minutes, not site visits.
Home & appliance warranty
Triage the problem before you dispatch, and talk customers through simple fixes on the spot.
Telecom & ISP
Walk customers through modem, router, and cabling setup while you watch it happen.
Automotive & roadside
Diagnose a breakdown or vehicle issue before anyone drives out with the wrong part.
Manufacturing & QA
Inspect parts, guide assembly, and run supplier audits from anywhere on the line.
Real estate & property
Tour a unit or document a maintenance issue without sending anyone across town.
Also a natural fit for utilities, construction, logistics, education, agriculture, and more.
New
More than one pair of eyes.
Share the same code with anyone who needs to be on the call. The end user, a second technician on-site, a supervisor. Everyone joins the same session.
- See every camera at once in a grid, or focus one and switch instantly.
- Independent controls per feed. Freeze, draw, zoom, and light one stream without touching the others.
- Approve who joins. The first guest connects instantly; additional guests wait for your OK.
- Hand off cameras. Show any guest what another guest's camera is seeing.
- Rename, remove, or spotlight anyone. Label people clearly, drop one, or keep just one.
New
Stay in command of every call.
The oversight and control a support team needs, built in. Know what happened, keep an eye on live sessions, and reach people reliably.
Session timeline
A timestamped record of everything: who joined, who you approved, when you drew, handoffs, and more.
Live preview
Hover any active session in your console to peek at the live feed. No need to open it up first.
Approve who joins
Gate additional guests behind a one-tap approval, or switch it off to let everyone in freely.
Reliable texting
Delivery-failure alerts land in your notifications, and STOP replies are honored automatically.
White-label branding
Your logo, name, and accent color on the page users see. It carries into your team's console too.
Light or dark
End users pick the theme that's easy on their eyes; your branding looks right in both.
Built for teams
Enterprise control, without the enterprise drag.
The things security and IT leaders actually ask about, handled.
Two-factor everywhere
Enforce TOTP 2FA across the whole workspace or per technician.
Role-based access
Granular permissions: who can view all sessions, join others', end them, or see the team.
Full audit log
Every session, invite, and admin action recorded and searchable.
Auto-expiring sessions
Codes time out and abandoned sessions self-close, so nothing is left running.
Your branding
Your logo and name on the page your users see. It's your tool, not ours.
Data residency
Have data residency concerns or requirements? Contact us to discuss options.
0sign-ups for your users
1link to tap, or a 6-character code
~10sto a live camera
∞field problems solved faster
Ready to see what they see?
Spin up a session in seconds. Your users will be sharing their camera before they'd have finished downloading anyone else's app.