Live visual support, reinvented

See what they see. Fix it live.

Send a 6-character code or a link, and your user shares their camera, screen, or files in one tap, or hands you the controls. For a live camera, there's nothing to install at all.

  • Camera needs no app
  • Any phone or desktop
  • Live in ~10 seconds
A network switch as an ordinary photo
The same scene, seen live through VisualSupport
CAM · 1080p · 42ms
Guest 1 · Austin, TX
Loose cable — reseat here
Move to look through the lens

Every technician knows the feeling. If you could just see the screen, the port, the error, the blinking light, you'd fix it in thirty seconds. So we made seeing the whole product.

How it works

Three steps. Zero friction.

From "I can't describe it" to "I can see it" in under a minute.

STEP 01

Share a code or link

Read out a 6-character code, or send a link by SMS, email, or QR. Whatever's already in your hand.

STEP 02

They tap and point

It opens right in their browser. One tap to allow the camera, nothing to install, no account to create.

STEP 03

You see and guide

Live on your console. Draw on their screen, freeze a frame, flip on their flashlight, zoom into the detail.

Everything on the call

A real toolkit, not a video window.

Purpose-built for the moment a technician needs eyes on a problem.

Draw on their screen

Circle the right button or port. They can draw back to point things out to you.

Freeze frame

Pause on the exact moment to read a serial number or study the detail together.

Flashlight & zoom

Light up a dark server closet and zoom into fine print, all from your side.

● 3 FEEDS LIVENew

Multiple people, one code

Loop in a colleague or a second site. Watch every camera at once and control each independently.

Snapshot & capture

Grab a photo straight to the ticket, and record control sessions for compliance.

Connects anywhere

Smart NAT traversal with TURN relay keeps the stream alive on locked-down networks.

Approve who joins

The first guest connects instantly; any extra guests wait for your one-tap OK.

Quality on demand

Dial the stream up for fine detail or down for a weak signal, mid-session.

Unattended access New

Enroll an always-on agent on a machine and connect on demand, with nobody there to let you in. Built for fleets, kiosks, and field kit.

White-label branding

Your logo, colors, and even your own domain or subdomain on the page users see, plus a separate mark for your team's console.

See it work

A real session, start to finish.

Sixty seconds from a code to a fix. No edits, no smoke and mirrors.

remote.visualsupport.app/s/K7P2QX
Built for teams

Enterprise control, without the drag.

The oversight security and IT leaders actually ask about, built in from day one.

Two-factor everywhere

Enforce TOTP 2FA across the whole workspace or per technician.

Granular roles & permissions

Over 20 permissions, per session type and per technician: who can launch what, view or join others' sessions, and manage the team.

Full audit log

Every session, invite, and admin action recorded, filterable, and searchable.

Auto-expiring sessions

Codes time out and abandoned sessions self-close, so nothing is left running.

Compliance recording

Remote-control sessions record with envelope encryption and pause themselves when idle, so nothing sensitive is missed or wasted.

Bring your own storage

Send recordings and large files to your own S3 bucket, AWS, Wasabi, or Cloudflare R2, in the region you choose.

One tool, every field

If your team needs eyes on-site.

The barrier was never the industry, it was the friction. A code and a tap is all it takes.

IT and help desk support
01

IT & help desk

See the error, the port, the blinking light. Fix it on the first call.

Telecom and ISP field work
02

Telecom & ISP

Walk customers through modem, router, and cabling while you watch.

Automotive and roadside repair
03

Automotive & roadside

Diagnose a breakdown before anyone drives out with the wrong part.

Home, appliance and HVAC service
04

Home, appliance & HVAC

Triage before you dispatch and talk customers through simple fixes.

Insurance claims and damage inspection
05

Insurance & claims

Run remote damage inspections in minutes instead of site visits.

Real estate and property tours
06

Real estate & property

Tour a unit or document a maintenance issue without a trip across town.

Manufacturing and quality assurance
07

Manufacturing & QA

Inspect parts, guide assembly, and run supplier audits from anywhere.

Utilities, energy and solar field service
08

Utilities & energy

Guide field crews through installs and inspections, safely from the ground.

Also a natural fit for field service, healthcare devices, construction, logistics, education, agriculture, and more.

0apps for a camera call
1link or a 6-character code
~10sto a live feed
8session types, one console

Ready to see what they see?

Spin up a session in seconds. Your users will be sharing their camera before they'd have finished downloading anyone else's app.